Complaints and Appeals

At Daffodil College, we are dedicated to providing the best possible experience for our students. We understand that there may be times when you need to appeal a decision we have made, and we take this process seriously. We want to assure you that your concerns and complaints are valued, and we are committed to addressing them in a principled and fair manner.

In the event that you are dissatisfied with any of our services or products, whether it involves our educational offerings or services provided by third parties on our behalf, you have the option to lodge a complaint with us. We also recognize that there may be cases where errors are made, and we are ready to rectify them promptly.

Our commitment to handling complaints is unwavering. We ensure that each complaint is given a platform to be heard, and we conduct a thorough and impartial review of the situation. Our decision-making process is rooted in fairness and objectivity, with the ultimate goal of achieving a resolution that is satisfactory to all parties involved.

At Daffodil College, we believe that an open and constructive feedback mechanism is vital for continuous improvement. We encourage students, staff, and all stakeholders to communicate their concerns openly, allowing us to learn, grow, and make our educational institution even better. Your satisfaction and success are at the core of our mission, and we are committed to addressing any issues that may arise with the utmost care and diligence.

Complaints and appeal poilcy

Access to the internal complaints and appeals process is available at no cost.

Should you find the need to lodge a complaint or initiate an appeal regarding your interactions with our institution, kindly complete the requisite forms and express your concerns. Doing so will expedite the resolution process for your issue.

In the event of a concern arising, please ensure that you submit an appeal to our office within a thirty-day window following the occurrence. This timeframe applies to appealing decisions as well; it should be done within thirty days of receiving the decision.

To register a complaint or file an appeal, you are required to:

International students have the option to lodge complaints with the OSO regarding various circumstances, which may include (but are not limited to):

Here are some instances where you might need assistance or have concerns:

Admission denial to a course.
Questions about course fees and refund policies.
Requests for a course transfer that was refused.
Worries about course progress or attendance.
Enrollment cancellations and related issues.
Accommodation or employment arrangements facilitated by Daffodil College.
Dealing with incorrect advice provided by an education agent.
Delays in specific processes, such as result issuance.
Discrepancies in the services outlined in the Student Agreement.

If any of these situations apply to you, we’re here to help address your concerns and provide guidance as needed.

More information can be found at:
Make a complaint online – NSW Ombudsman

At no cost, internal methods can efficiently tailor solutions for these types of issues.

We will fully cooperate with the OSO and take all necessary actions as dictated by their decisions or recommendations. We will provide you with written updates of our actions based on the OSO’s decision.

Complaints can also be made to the organisations indicated below:

National Training Complaints Hotline:

The National Training Complaints Hotline is a national service for consumers to register complaints concerning vocational education and training. The service refers consumers to the appropriate agency/authority/jurisdiction to assist with their complaint. Access to the Hotline is through:

Phone: 13 38 73, Monday–Friday, 8am to 6pm nationally
Email: ntch@education.gov.au
Australian Skills Quality Authority (ASQA):

Complainants may also complain to our registering body, Australian Skills Quality Authority (ASQA). It is important to understand that ASQA does not act as an advocate for individual students and is not responsible for resolving disputes between students and training providers. ASQA only uses information from all complaints as intelligence to inform regulatory activities. More information can be found at:

https://www.asqa.gov.au/complaints
Nothing in this policy and procedure limits the rights of an individual to take action under Australia’s Consumer Protection laws and it does not circumscribe an individual’s rights to pursue other legal remedies.

Complaints and Appeals